ENoptions Technologies, Inc. - IT Services. Application Maintenance.

Application Maintenance

Keep Fit, Stay In Shape

We offer maintenance services for a range of applications deployed in the enterprise, including:

Proprietary company applications developed for a range of functions such as finance and accounting, HR, manufacturing, and sales and marketing
Corporate web sites, intranets and extranets
Commercial software, such as an ERP or CRM system, that have been customized for an organization.

Our application maintenance services encompass such activities as:

Error tracking and debugging
End user support
Technical troubleshooting
Application upgrades and enhancements
Web content updates
Quality assurance testing
Documentation development and maintenance.

ENoptions can act as an extension of an IT development team, or provide turn-key services. We can help companies to respond to changing service level needs, with a “shadow team” in each engagement available for rapid deployment.

Our range of service level models for technical support are designed to suit the varying needs of clients, including:

Flexible pricing parameters (flat rate, per seat)
After-hours, select-hours, or 24x7 support services
Technical support services by phone, email and/or fax.

ENoptions supports applications based on a wide variety of platforms and technologies, including Web and client/server applications. For both maintenance and support services, we follow established escalation processes to ensure timely response and issue resolution. ENoptions employs tools such as TeamTrack and our own Knowledge-Based Support System to track issues to resolution, ensuring effective knowledge capture and sharing of information. Our systems also give the client continual visibility into maintenance and support activities, and detailed metrics and reporting.

For any project, adherence to the Service Level Agreement (SLA) has a direct effect on customer satisfaction and continued profitability. We measure various project metrics to track the SLA relating to a project. Both product and the process metrics are measured and tracked. We have successfully executed projects with highly stringent SLAs. This meticulous measurement of metrics has helped us achieve "level beyond expectation" in customer satisfaction.

Come, discover the new you. Contact Us today!