Application Support
Maximize Your Potential With Boosters
ENoptions is renowned for providing the resources, processes and tools needed for quality-driven user operations and technical support. Our experienced professionals use a well-defined set of assessment, transition and long-term processes to deliver customized, affordable and highly responsive support. Companies around the world trust us to keep their complex ERP, mobile and e-commerce environments and infrastructures stable and optimized, and aligned with new business processes.

IT organizations are under continuing pressure to produce more value while reducing operating costs. That’s a challenge when there is typically a high degree of fixed costs, in both intellectual and human capital, associated with maintaining and enhancing existing enterprise application portfolios. And when that portfolio includes an Enterprise Resource Planning (ERP) package, Enterprise Portal or Customer Relationship Manager Application, other challenges – such as patch management, version issues and customization – immediately arise.

Other typical challenges include:
  • Recruitment, development and retention of resources with suitable skills sets, including knowledge of a specific ERP package or module, or a specific industry
  • Managing vendor maintenance patch and interim release schedule and process
  • Ensuring that the internal portfolio management schedule remains consistent with the vendor’s upgrade schedule and version support timetable
  • Keeping development-oriented resources interested in application Support/maintenance.
ENoptions understands these challenges, and has assisted many medium and big companies in finding cost-effective solutions to help meet their business needs. With a strong track record of providing outsourcing solutions, we are uniquely qualified to provide application maintenance outsourcing.

We deliver:
  • Up to 30% to 60% reduction in support costs
  • Predictable costs for easier budgeting
  • Keeping development-oriented resources interested in application Support/maintenance.
  • 24x7, on-demand access to skilled functional and technical professionals through our Global Support Centers in India, U.S., Singapore, and U.K.
  • Guaranteed service levels and flexible, individualized support programs that help you confidently navigate the peaks and valleys of post-production management
  • Dedicated teams that are onsite, offsite, offshore or a combination, depending on client requirements
  • Improved reliability, availability and performance of the infrastructure, databases, operations, applications and interfaces.
Services to Meet Your Needs
Our services follow industry-standard outsourcing tiers from which clients can choose which mix of services best meets their needs:
Tier 1
  • User support call center management
  • Application call management
  • Application job monitoring
Tier 2
  • Application performance tuning
  • Production support 24x365
  • Break-fix
  • Application support guide
  • Electronic knowledge base, including extensive self-help FAQs
  • Job scheduling
  • Performance monitoring
Tier 3
  • Application performance tuning
  • Enhancements management
  • Change request management
  • Database tuning
  • Tool evaluation
  • Maintenance patch and update management
  • Release management
  • Source code maintenance
Each engagement is measured by Service Level Agreements established during the assessment phase, and may include:
  • Mean time to ticket resolution
  • Mean effort for service requests
  • Post fix defects
  • Internal review effectiveness
  • Rework
  • Idle time
  • Resource stability/transition
  • Productivity
  • Other client/user satisfaction metrics
Get that winning edge. Contact Us today!
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